Author: Bob Petruska

Pizza Game Value Stream Workshop

Looking forward to presenting at AME Annual Conference in Jacksonville on November 14, 2014.  Here is the writeup and a video showing what people could expect to learn. PIZZA GAME VIDEO from Robert Petruska on Vimeo. The Pizza Game Value Stream Experience Step Change (Kaikaku) First Hand, and Learn Practical Lean Implementation Skills Workshop : FW-32 […]

The Lean Handbook

This comprehensive handbook covers all the topics included in the BOK: cultural enablers, continuous process improvement, consistent lean enterprise culture, and business results. Written by a team of lean experts with years of experience in the field, it will be indispensible to anyone interested in implementing and sustaining a lean initiative. The book is written, […]

Gemba Walk for Service Excellence

A step-by-step Guide for Identifying Service Delighters guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks —visiting the areas where the service provider interacts directly with the customer—to identify new service delighters and make a lasting positive impression […]

Organization Development on the Edge Summary from February 2014

“OD is about holistically improving organization effectiveness.” “Diagnose before Prescribing”, and “Perform Due Diligence by doing the work yourself”. (Renee Hansen). “Executive Sponsorship is an absolute!”  “Work on getting metrics defined up front” (Dr. Rita Smith). “Systems thinking, Systems thinking, Systems thinking”.  Leading by asking Powerful Questions, and creating the ability to lead people in […]